Has anyone had luck contacting Shibuya customer service about getting replacement parts for their Ultima rest? Specifically this piece (arm holder piece): https://www.shibuya-online.com/shopdetail/020001000098/020/001/X/page3/recommend/
Can't find it anywhere on english sites. I used the google translated version of their website to find the part. The check out process remains in Japanese so I can't navigate through it.
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